Frequently Asked Questions
MOLSECT is operated by Molsect Industrial Limited.
Ordering
How long does order processing take?
Most in-stock orders are processed within 2–5 business days after payment is confirmed.
If a major public holiday in China is expected to cause a longer delay, MOLSECT will issue a separate notice.
Can I cancel my order?
Contact info@molsect.com as soon as possible.
Cancellation may be possible before dispatch. Once the order has been handed to the carrier, cancellation cannot be guaranteed.
If interception or return is possible, actual carrier, shipping, customs, and return costs may be deducted from the refund.
Can I change my shipping address?
Address changes may be requested before dispatch but cannot be guaranteed after processing has begun.
Address changes are generally not possible after shipment.
Customers are responsible for additional costs caused by an incorrect or incomplete address.
Shipping and Tracking
Where does MOLSECT ship from?
Orders may ship from our China warehouse or our U.S. warehouse, depending on inventory availability and destination.
How long does delivery take?
Estimated delivery times after dispatch are:
- U.S. warehouse to a U.S. address: 3–7 business days
- China warehouse to a U.S. address: 8–18 business days
- Other supported destinations: 10–25 business days
These are estimates and may be affected by customs, carriers, weather, holidays, or remote-area delivery.
Is standard shipping free?
MOLSECT currently offers free standard shipping to eligible destinations.
Any destination-specific exception, remote-area surcharge, or optional expedited service fee will be shown at checkout before payment.
How is tracking provided?
MOLSECT provides one tracking number for each Shopify order.
The same tracking number is used for the complete shipment journey, including any transfer to a local delivery carrier.
Use the MOLSECT Track Your Order page, powered by the existing 17TRACK Shopify App, to check the latest available tracking events.
If a carrier transfer is still being processed, the next event may take time to appear under the same tracking number.
Why is my tracking number not updating?
A new tracking number may require 1–3 business days to display its first meaningful scan.
Updates may pause while the package is waiting for international transportation, undergoing customs clearance, or being transferred to a local carrier.
Contact info@molsect.com if there has been no update for 10 consecutive business days, or if the package is more than 7 business days beyond the upper end of the estimated delivery window.
Customers can also visit the MOLSECT Track Your Order page.
Are duties and import taxes included?
For eligible destinations and shipping routes, duties and import taxes are generally included.
Any exception or customer-paid import charge will be disclosed at checkout or communicated before shipment.
Customs authorities may still request documents or information from the recipient.
What happens if my package appears lost?
MOLSECT will review the tracking information and may open an investigation with the carrier or logistics provider.
A replacement or refund will be offered after the investigation or other reasonable evidence confirms that the package has been lost or cannot be delivered.
Tracking says delivered, but I cannot find the package. What should I do?
Check the mailbox, delivery area, reception desk, household members, neighbors, and building staff.
Verify the shipping address and contact the local carrier.
MOLSECT will assist with a reasonable investigation where possible.
A delivered scan does not automatically guarantee a refund or replacement.
What happens if my package is returned?
After the package is returned and inspected, MOLSECT may offer reshipment or an eligible refund.
Actual shipping, return, customs, interception, and other non-recoverable costs may be deducted where permitted.
Products, Claims, and Returns
What should I do if my order arrives damaged, incorrect, or incomplete?
Email info@molsect.com within 7 days of delivery.
Include the order number, photographs of the external packaging and shipping label, clear photographs or video of the item, and a description of the issue.
Keep all packaging until the claim has been reviewed.
How do I request a return or refund?
Review the MOLSECT Returns & Refunds Policy and contact info@molsect.com before sending a product back.
Do not return an item without receiving return instructions.
What does the MOLSECT warranty cover?
Review the MOLSECT Warranty Policy for eligibility, exclusions, and the claim process.
Normal wear, misuse, unauthorized modification, improper sharpening, corrosion caused by inadequate care, and damage caused by disassembly may be excluded, subject to applicable law and the final published warranty terms.
How should I maintain my knife?
Keep the knife clean and dry, apply a suitable lubricant to moving parts when needed, and avoid prolonged exposure to moisture, salt, chemicals, or corrosive materials.
Do not use the knife as a pry bar, screwdriver, hammer, or throwing tool.
Are MOLSECT knives legal in my location?
Knife laws vary by location.
Customers are responsible for confirming that purchase, import, possession, carrying, and use are legal where they live or travel.
Customers must also meet any applicable local legal-age requirement.
Pre-Orders and Customer Service
How are pre-orders handled?
The estimated dispatch period will be stated on the product page or communicated separately.
If an order contains both in-stock and pre-order items, MOLSECT may ship them together or divide the order.
When MOLSECT chooses to divide the order, no additional standard shipping fee will be charged.
How can I contact MOLSECT?
Email info@molsect.com and include the order number when contacting us about an existing purchase.
MOLSECT normally responds within 1–2 business days.
Molsect Industrial Limited
info@molsect.com
Last updated: July 31, 2026
