Shipping Policy
MOLSECT is operated by Molsect Industrial Limited. This Shipping Policy explains how orders are processed, shipped, tracked, and handled when delays, delivery issues, customs matters, or returns to sender occur.
Order Processing
Most in-stock orders are processed within 2–5 business days after payment is confirmed.
Orders are not normally processed on weekends or public holidays. During major public holidays in China, MOLSECT will issue a separate notice if processing times are expected to be longer.
Pre-order, back-order, and made-to-order products may follow the estimated schedule stated on the applicable product page.
Shipping Locations
Orders may be shipped from our China warehouse or our U.S. warehouse.
The shipping location depends on inventory availability, destination, and operational requirements.
MOLSECT provides one tracking number for each Shopify order. The same number is used for the complete shipment journey, including any transfer to a local delivery carrier.
If an order is physically divided into multiple packages, each package may have its own tracking number and may arrive separately.
Estimated Delivery Times
Estimated delivery times begin after dispatch:
- U.S. warehouse to a U.S. address: approximately 3–7 business days
- China warehouse to a U.S. address: approximately 8–18 business days
- Other supported destinations: approximately 10–25 business days
These are estimates, not guaranteed delivery dates.
Customs processing, carrier capacity, weather, public holidays, security inspections, remote-area delivery, and other circumstances outside MOLSECT’s reasonable control may cause delays.
Shipping Charges
MOLSECT currently offers free standard shipping to eligible destinations.
Available shipping methods, any destination-specific exception, remote-area surcharge, or optional expedited shipping fee will be clearly displayed at checkout before payment.
If MOLSECT divides an order into multiple packages for operational reasons, the customer will not be charged additional standard shipping fees.
Any customer-requested expedited or special split-shipment charge will be disclosed and approved before shipment.
Tracking Information
Tracking information will be sent after dispatch and displayed on the applicable order status or tracking page.
Customers can use the MOLSECT Track Your Order page, powered by the existing 17TRACK Shopify App, to check the single tracking number provided for the order.
Carrier transfers and local-delivery events will continue to appear under the same tracking number when those events become available.
A newly issued tracking number may require 1–3 business days to display its first meaningful scan.
Tracking may pause temporarily while a shipment is awaiting international transport, undergoing customs clearance, or being transferred to a local carrier.
Customers should contact MOLSECT if:
- tracking has shown no new update for 10 consecutive business days; or
- the shipment has not arrived more than 7 business days after the upper end of the estimated delivery window.
Customers can use the MOLSECT Track Your Order page.
Customs, Duties, and Import Taxes
For eligible destinations and shipping routes, duties and import taxes are generally included.
Any exception, customer-paid import charge, or destination-specific requirement will be disclosed at checkout or communicated before shipment.
Customs authorities may still request identity information, documents, or other cooperation from the recipient.
Customs processing time is outside MOLSECT’s control.
Order Cancellation
Customers should contact MOLSECT as soon as possible to request cancellation.
An order may be cancelled before dispatch, provided fulfillment has not progressed beyond the point where cancellation is reasonably possible.
Once an order has been handed to the carrier, cancellation cannot be guaranteed.
If a carrier intercept or return-to-sender service is available, actual interception fees, shipping costs, return shipping costs, customs charges, and other non-recoverable expenses may be deducted from the refund.
MOLSECT does not impose an arbitrary cancellation fee unrelated to actual costs.
Address Changes and Incorrect Addresses
Address changes may be requested before dispatch but cannot be guaranteed after processing has begun.
Customers are responsible for providing a complete and accurate shipping address, postal code, apartment or unit number, telephone number, and other required information.
If a shipment is delayed, returned, or lost because the customer supplied incorrect or incomplete information, the customer may be responsible for actual reshipping, return, or carrier charges.
Address changes are generally not possible after dispatch.
Delayed or Lost Shipments
A shipment is not considered lost solely because tracking has temporarily stopped updating.
When a package appears delayed or lost, MOLSECT may review the tracking information and open an investigation with the carrier or logistics provider.
A replacement or refund will be offered only after the carrier investigation or other reasonable evidence confirms that the shipment has been lost or cannot be delivered.
The appropriate resolution may depend on product availability, destination, and the investigation result.
Delivered but Not Received
If tracking shows that a package was delivered but the customer cannot locate it, the customer should first:
- check the mailbox, delivery area, reception desk, and surrounding property;
- ask household members, neighbors, or building staff;
- verify the shipping address; and
- contact the local carrier.
MOLSECT will assist with a reasonable carrier investigation where possible.
A delivered scan does not automatically guarantee a refund or replacement, particularly when the carrier confirms delivery to the address supplied by the customer.
Returned, Refused, or Unclaimed Packages
A package may be returned because of:
- an incorrect or incomplete address;
- failed delivery attempts;
- failure to collect the package;
- refusal of delivery;
- local import restrictions; or
- failure to provide information requested by customs or the carrier.
After the returned package is received and inspected, MOLSECT may offer reshipment or an eligible refund.
Actual original shipping costs, return shipping costs, customs charges, interception fees, and other non-recoverable expenses may be deducted where permitted.
Damaged, Incorrect, or Missing Items
Customers must report a damaged, incorrect, or missing item within 7 days of delivery.
The claim should include:
- the order number;
- photographs of the external packaging;
- a photograph of the shipping label;
- clear photographs or video of the item; and
- a description of the issue.
Customers should keep all packaging and products until the claim has been reviewed.
Pre-Orders and Back-Orders
Estimated dispatch dates for pre-order or back-order products will be stated on the product page or communicated separately.
If an order contains both in-stock and pre-order items, MOLSECT may wait until all items are available or divide the order into separate shipments.
When MOLSECT chooses to split the order, no additional standard shipping fee will be charged.
Local Laws and Customer Responsibility
Knife laws and import rules vary by country, state, province, and city.
Customers are responsible for confirming that the purchase, import, possession, carrying, and use of a product are lawful in their location and that they satisfy any applicable legal-age requirement.
MOLSECT may cancel or decline an order when shipment would violate applicable law, carrier restrictions, or reasonable safety requirements.
Contact
For shipping assistance, email info@molsect.com and include the order number and tracking information.
MOLSECT normally responds within 1–2 business days.
Nothing in this policy limits any consumer right that cannot lawfully be excluded or restricted under applicable law.
Molsect Industrial Limited
info@molsect.com
Last updated: July 31, 2026
